AN AUTO MECHANIC SHOP WITH INTEGRITY Excellent communication. Integrity, honesty, professionalism are on point. Images accompany diagnostics!! Is that normal? I don't know but I LOVE THAT PART!! We (the customer) either approve or decline aspects of what's been diagnosed. If required parts are in stock, TORQUE will then immediately proceed with approved repairs. They used OEM parts on my vehicle, so I'll assume that's SOP there. At TORQUE, if they diagnose an issue that doesn't require immediate attention, they'll inform you of such, & not try to force a repair that can wait... no nickle & dime tactics here!!! Ken thoroughly communicated with me via phone & I also received welcomed text communication. I also appreciate the convenience of paying my bill online. My '08 350Z arrived sick and was professionally healed within 24 hrs! Got that annual inspection knocked out as well!! I will, without hesitation, bring my vehicles & refer family, friends & strangers to TORQUE AUTOMOTIVE!! I'M TEAM TORQUE!!