I needed someone to check out the hybrid battery on my 2004 Prius since it's 13 years old and has been acting weird. Simon responded to my web inquiry within hours and explained that they test Prius batteries FOR FREE and it would take about a half hour. They got me scheduled at a time that worked for me and I drove the 30 minutes from Durham to their location. The waiting room is clean and they have free wifi, which let me work while I waited. Simon went over the printout of the battery test, explained what it all meant, and said it looked good. He also explained the different repair/replacement options for whenever the battery does start to go. He did point out that the auxiliary battery might be dying and the performance issues I've been experiencing could be due to a needed tune-up. He gave me the prices of those two services and let me leave without any pressure to do any work that day...or ever. I'm scheduled to go back for the tune-up next week. Meanwhile, the 2 other shops I contacted via web still haven't responded...