The work was completed on time. Friendly and professional. A car was freely loaned given to us to use while the service was performed. The parts to be replaced and the pricing was unclear to us before the job was done as there was no estimate printed out. Service rep. forgot to look at the windshield washer sprayer and had to be reminded to look at the shield under the car. He did adjust the shield at no charge after being reminded. In closing the service, we would like to see the old parts after the repair whenever possible. When future work is recommended, I would like the rep to take the time to show us on the car what needs to be done and then provide a printed estimate.