Contacted company and chatted with owner Simon. He booked me to leave the car during the day for the service. Met him on the day, and had a friendly chat. They have BMW Master technicians on staff, and Simon is one as well. Location is a bit hard to find, as it is located in the back of an industrial area, but Simon explained that leasing locations that will allow car repairs can be hard to find (vs building your own building). Shop is very clean. They had all the work done by noon, and everything was tidy. No smudges on the seats, no fingerprints on the hood. The best part of course was the price, which was cheaper than the dealer. An oil change for my model was more than $40 cheaper than the dealership. Friendly staff, very helpful and chatty. Explained all the work, what was found, and gave me some items to keep an eye on that might come up because of their experience with my car. Owner is directly involved, greets customers and answers phones. Will continue to take my vehicle to Torque.