Even though I didn't use their shop, I still wanted to write this review. Chrissy N. answered the phone when I called. From the beginning she had me as a customer. She listened to what I explained, she went and confirmed with the master tech that the information she gave was correct. I have worked in automotive for over 25 years. So, I normally have my vehicle repaired by my mechanics. Unfortunately, only Mercedes can handle the job. Thank you Chrissy for not wasting my time, money, and emotions. Thank you for listening to the customer! Thank you for going above and beyond. You have earned a customer in me.